Contact Centre - Goodform

Customer Service Centre

Goodform can set up an operations centre and provide a membership team capable of responding to all membership enquiries, with high standards of customer service maintained at all times.

Goodform effectively provides an extension of a client's membership/ticket office, with capabilities including direct debit technology, PDQ machines, high tech phone systems, membership card printing services and email broadcasting systems.

Calls and emails are answered in accordance with the customer specifications; the customer brand is maintained in all correspondence to ensure communication is seamless, with the customer unaware that they are not in direct contact with their club.

Telesales

Goodform provide specialist telesales services for the sports and leisure industry. If you lack the internal resources then we can assist you with a variety of sales and marketing campaigns, where the direct approach is required:

Customer/member research
Lapsed member renewals
Season ticket sales
Merchandising
Ticket/Event sales
New initiative trials
Identifying corporate/hospitality leads
Database cleansing
Soccer Schools

Providing a team of experienced customer service representatives who understand and enjoy sport, we operate outbound and inbound telemarketing staff on weekday evenings when the majority of your customers have time to talk. Working from your database to an agreed script and using our state-of-the-art telephony, our telemarketing will drive sales, cleanse your database and present detailed reporting to plan your future campaigns.

We can provide follow up calls to 'hot leads' such as previous bookers and multiple openers of email campaigns, we can coordinate telesales campaigns to corporate databases with a specific offer, and we are specialised in Season Ticket renewal campaigns and lapsed membership campaigns.

Customer Service projects:

Some of our clients who have used our telesales services include:

What our Clients are Saying

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The Goodform Group

Goodform | 7 Olympus Court | Tachbrook Park | Warwick | CV34 6RZ